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Service Delivery Specialist - O1/1033

Contract Type: Contract

Salary: £429 per day

Location: Sunbury

Date: 17 April 2019

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Service Engineering Specialist required to work for a leading global Oil and Gas organisation based in Middlesex for an initial 8 month contract.

Position Summary:
The service engineering specialist supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback.
The scope encompasses managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise.
This role also provides feedback to process teams to support continuous improvement (e.g. for service management processes).

Key Accountabilities:
You will work within the Digital Workplace Productivity & Collaboration portfolio, specially your role will be assigned to the Unified Comms Service providing Skype/Lync products to our end customers.

Essential Education:
ITIL Service Management certified with preferable Bachelor’s (or higher) degree from a recognized institute of higher learning, ideally focused in Business IT or Computer Science, MIS/IT, or other STEM related subjects.

Ideally experienced in service management of global services within a large corporate enterprise environment, and preferably managing a service within a Unified Communications service portfolio.

Essential Experience and Job Requirements:
Technical capability:

Primary Skills
Service level management (4)
Contract management (3)
ITIL core processes (4)
Relationship management (4)
Customer Service Support (4)

Secondary Skills Business process improvement (4) Business risk management (4) Service acceptance (4) Technical specialism (3)

Tertiary Skills Application support (2)

Business capability:
Service Management

Please contact Henry on Henry@sqcp.com or on 0208 463 0555.

Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.