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Front Office Support Analyst – MA/4359

Contract Type: Permanent

Salary: £65k per year

Location: London

Date: 14 March 2019

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Front Office Support Analyst – Asset Management (Aladdin preferred or ThinkFolio or Charles River or LatentZero), Permanent, City of London

Front Office Support Analyst – Asset Management required for a leading global Asset Manager, on a permanent basis working in the City of London.

We are looking for an active analyst to join a dedicated Business Applications Team to join the Aladdin Team to support business as usual activity and future business initiatives. You will provide technical expertise for the team across front-office and Operations disciplines covering Equity, Fixed Income and Derivatives asset classes.

Why join this global asset manager?

The company is already a successful asset manager with £300b assets under management and operations in 15 markets worldwide. However, this is a very unique and exciting time for the company as they have recently made some very high calibre senior C and D level appointments who have developed a clear strategy and vision for the front office and global operations. They are now embarking on a business transformation programme to implement that vision and to propel the company to the forefront of the asset management industry. They require a likeminded individual with solid business change experience help them to achieve this.

Responsibilities required by the Front Office Support Analyst

To provide a high standard of support to the UK based investment and trading desks & operations teams across a range of asset classes.
Provide technical expertise for the Business Application Support team across front-office & Operations disciplines covering Equity, Fixed Income and Derivatives asset classes
Liaise with various other front office & Operations support teams to support the full lifecycle of an issue using the standard incident management tools
Provide a professional and high-quality application support service
Actively identify risks and use effective risk management and reduction techniques
Contribute to effective use of Aladdin across the organisation
Ensure internal customers can make investment decisions & are able to execute and settle trades efficiently across our electronic trading environment
Troubleshoot day-to-day operational issues implementing long-term solutions which support the overall objective of reducing the number of incidents
Contribute to improvements in the application support environment
Provide application support, enhancements and testing to agreed quality
In conjunction with other support areas and 3rd-parties provide agreed levels of systems availability
Determine training requirements, processes and procedures across support team to ensure service meets or exceeds our customers expectation
Interface effectively with other support teams and build relations with key IT users
Facilitate in the successful delivery of small projects into the production environment

Key skills and experience required for the Font Office Support Analyst:

Strong front office and operations support experience within the asset management business
An understanding of the UK asset management industry with experience of working with users from the front and middle office environments
Detailed knowledge of any order management system: key application is, Aladdin Genie.
Alternative applications that would be considered would be Charles River, LatentZero, thinkFolio etc.
Knowledge of Fixed Income, Equity, derivatives, FX, and Liquidity asset classes.
Logical, structured thought processes
Relationship management skills and an ability to engage with and gain confidence of others
Strong communication skills
Highly motivated and a self-starter – proven ability to manage own time and contribute proactively to progressing and developing the Transformation planning process
Ability to communicate clearly with business users and to then use this information to document into functional and technical specifications for further work. This may be in-house or required by a 3rd party vendor.
Strong inter-personal skills and service orientated approach (this means following the company’s incident management process)
Adaptability – to manage and deliver support in the context of an evolving and changing organisation, addressing the ambiguity and conflicting demands that may result

For more information please contact Maria on mariap@sqcp.com or on 0208 463 0555

Please note your CV will not be submitted for this or any other role without your prior approval.
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